Terms and Conditions

Company Introduction

We are Destination Nation Limited, whose registered office is 2nd Floor Gadd House Arcadia Avenue London N3 2JU United Kingdom (“us”, “we”, “our”) is the UK’s independent serviced apartment agent and we provide reservation and payment services to enable our clients (“you”) to reserve serviced apartments worldwide (“Reservations”) which are provided by our various apartment providers (our “Apartment Providers / Suppliers”).

Reservation Terms

Booking Process and Reservation Procedures

• You can make an enquiry about reserving a serviced apartment (a “Reservation Request”) through our website (www.mydestinationnationcom ) (“Site”), by phone or by email and we’ll endeavour to respond with some suitable apartment options and suggestions that meet your requirements. If we’re unable to offer suitable suggestions our team will be in touch to discuss other options. Please be aware that all serviced apartment options presented in response to your Reservation Requests are subject to availability.
• Once we’ve received your confirmation to make a reservation, we’ll endeavour to make that reservation and ensure the apartment is on hold. Your instructions to make a Reservation will be deemed an offer by you which will only be deemed accepted once the Apartment Provider has accepted your Reservation.
• If your Reservation is accepted, we will send you the “Apartment Reservation Confirmation” which will amongst other things confirm the dates of your stay, the charges to be paid by you (“Apartment Charges”), the relevant payment terms, check-in and check-out times, cancellation terms and property contact details. In the event that we’ve not been able to secure your Reservation, we will notify you immediately and if possible, suggest suitable alternative apartments options.

Our Role and Responsibilities

• As a serviced apartment booking agency, we provide information and details on our website, in relation to corporate housing and serviced apartments. If you inform us to make a Reservation, we will, as detailed in clause 2 above, endeavour to make the Reservation on your behalf, with the apartment provider/supplier.
• Once we’ve received payment of the Apartment Charges from you in respect of a Reservation you’ve made, we’ll process these payments, and arrange for the appropriate payment to be made to the relevant Apartment Provider.

Payment

Payment is required at the time of booking, unless otherwise agreed or set forth in the reservation information. If payment does not reach us at the required time, we reserve the right to suspend or cancel any booking made. Any late payments will result in interest being charged at 3% above Bank of England base rate for the period concerned.

Tax

The Apartment rates are given exclusive of any “Local Sales Tax” being any sales tax which is levied upon the provision of the Apartment. We will always provide you with information of any City Sales Tax you have to pay. For example, in the United Kingdom, London the VAT is payable at 20% on the first 28 nights of a stay and then at 4% from night 29 onwards of your stay.

We shall notify you if the position regarding Sales Tax changes between the date your Reservation is confirmed by us and the date of your stay at the Apartment. In such circumstances, and if necessary to comply with applicable law, where the Sales Tax (1), has increased, we will require you to pay any additional Sales Tax, (2) has reduced, we shall refund any overpayment of Sales Tax to you.

Pricing

The rates we advertise are to the best of our knowledge correct at the date of publication but we reserve the right to change any rates in line with market prices. Prior to the booking being confirmed rates quoted are based on the rates prevailing at the time but may be subject to change. Once a booking has been confirmed we will not change the rate quoted unless you amend the booking dates or our cost of supplying the accommodation changes as a result of tax changes or currency fluctuations beyond our control.

Information Required

To process your Reservation and secure a reservation, we will require certain assistance and information from you, such as your contact details, the number of guests staying, their names and contact details, ID etc. You agree that you’ll promptly provide us with all such assistance and information that we may require during the booking process and in relation to the information that it will be accurate, complete and up-to-date. Furthermore, you agree to notify us, if there are any changes to such information.

Changes, Extensions and Cancellations

All requests for changes, extensions and cancellations must be made in writing directly to your Destination Nation representative. Failure to extend, cancel or modify your reservation or booking directly with Destination Nation may result in you being liable to pay us the full amount of the booking.

Liability

We will provide you with reasonable assistance if you have an issue in respect of the Reservations, the Apartment, your use of it or any acts or omissions of the Apartment Provider (Apartment Issue). Please contact us immediately if you have an Apartment Issue. We will try to help, including taking the Apartment Issue up with the Apartment Provider.

Destination Nation ltd act as a reservation agent for and on behalf of our Apartment Providers and liaise with the Apartment Provider to complete the Reservation on your behalf. We do not own any of the Apartments featured on our Website. The Apartments are owned and operated by the Apartment Providers or suppliers, or owned by third party landlords who appoint the Apartment Providers to take reservations for the Apartments on the landlord’s behalf or allow Apartment Providers to take reservations on their own behalf.